Privacy policy

 

GreenTech Environmental is committed to protecting your privacy. This privacy policy applies to our Website (www.greentechenv.com) and governs our data collection, data processing, and data usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info [at] greentechenv.com or by mail to GreenTech Environmental, 6118 Kingsport Hwy, Johnson City, TN 37615

Information We Collect

Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

Log Files

When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by GreenTech Environmental to provide general statistics regarding use of the GreenTech Environmental Website. For these purposes, we may link this automatically-collected data to Personal Information such as name, email address, address, and phone number (if provided by you).

Information we collect from third parties

From time to time, we may receive Personal Information about you from third party sources including publicly available sources such as social media websites.

Information About Children

The Website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at info [at] greentechenv.com, so that we may delete the information.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How We Use the Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

• improve your browsing experience by personalizing the Website;
• send information to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
• promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
• send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
• meet legal requirements.

Use of Navigational Information

We use Navigational Information to operate and improve the Website.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Credit Card Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

If you give us credit card information, we use it solely to collect payment from you or to make authorized purchases on your behalf. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of credit card processing on our behalf.

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce’s Terms of Service (https://woocommerce.com/terms-conditions/) or Privacy Statement (https://automattic.com/privacy/).

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

External Websites

Our Website provides links to other websites. We do not control, and are not responsible for the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about a contract between you and our company, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from our records at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How we Share Information We Collect

We do not share your information with other parties without your expressed written consent.

Cookies and Similar Technologies

Cookies

GreenTech Environmental uses cookies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

Cookies set by the website owner (in this case, GreenTech Environmental) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use third party cookies to enable us to track and target the interests of our users to enhance the experience on our Website. For example, GreenTech Environmental keeps track of pages users visit within in order to determine what pages are the most popular or most used. This data is used to improve our website user experience. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

What types of cookies do we use and how do we use them?

Analytics cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be limited. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

If you have any questions about our use of cookies or other technologies, please email us at info [at] greentechenv.com.

Advertising

Occasionally, we partner with third party ad networks to manage our advertising on other sites. Our ad network partner uses cookies to collect information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

How to Access & Control Your Personal Data

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info [at] greentechenv.com.

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

You can request access, correction, updates or deletion of your personal information.

You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)

To exercise any of these rights, please contact us at info [at] greentechenv.com or by mail to GreenTech Environmental, 6118 Kingsport Hwy, Johnson City, TN 37615. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, updating your communication preferences, or by sending us an email us at info [at] greentechenv.com or postal mail to GreenTech Environmental, 6118 Kingsport Hwy, Johnson City, TN 37615. Customers cannot opt out of receiving transactional emails related to their account or payments to GreenTech Environmental.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Greentech Connect Privacy Policy

You have purchased our Greentech device hardware and are starting to use the Greentech Connect software and all its functionalities! Any information you share with us (e.g. for creating a Greentech Connect Account) will help us to provide you with services related to Greentech Connect devices and to improve them to make them even better. We explain here our ways of collecting and using information, and how we protect your privacy. In this privacy policy, “personal data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best user experience possible.

What information is collected and how do we use it?

Types of Personal Data Collected

• In order to provide our services to you, we will ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.
  
  
• Set up and log in of Greentech Connect. Personal data that are collected for creating a Greentech Connect Account may include your email address or mobile phone number, device related information (e.g. IMEI number) and various location related information (e.g. location area code, mobile network and country codes).
  
  
• Purchasing your Greentech products. When you make purchases through the Greentech Connect e-commerce website, we may collect your Greentech Connect Account ID (or mobile phone number or email addressed used to create your Greentech Connect Account), name, phone number, delivery address and order details, etc. Greentech provides logistics services to deliver the products purchased on the e-commerce website. Greentech has an after sales system to handle after sales related matters as well as an after sales center for walk-in support services for users. When you use these services, we may also collect the order number, invoice date, list of purchased items and your contact details in order to process the services.
  
  
• Activating Greentech Connect device. When you activate the Greentech device, we may collect your age, height, weight and gender. We may also collect other details you provide as part of your profile such as your birthday, picture and signature.
  
  
• Sync Greentech device data. When you synchronize the Greentech Connect device data, e.g. to Greentech Connect device Cloud Service, we may collect data relating to your activities and functionalities of Greentech Connect device, such as those obtained from our sensors and features on Greentech Connect device, your sleeping patterns, movement data and smart alarm related information.
  
  
• Sharing your content. When you share content or send information to family and friends, we may collect personal information of those people, such as their names, email addresses, telephone numbers, and mailing addresses (if we need to send a product to them). You hereby represent and warrant that you have obtained necessary consent for use of third parties’ personal data if you choose to provide them to us. When you share content or invite users to use Greentech device, please note that other users may see personal data you share.
  
  
• Processing the services. In providing the above services, we may also collect data in relation to your device, including your Greentech Connect device ID, firmware version, device OS version, model, and system, and visiting IP and time.

 

How the Personal Data is used

• To provide you with our products and services, processing your orders, performing contractual obligations between you and us, to ensure the functions and safety of our products, to verify your identity, to prevent and trace fraudulent or inappropriate usage
  
  
• To develop our products and services, together with general and statistical information
  
  
• To communicate with you, including providing you with notifications on products and services that are updated or launched
  
  
• To provide marketing and promotional materials to you on our products and services (please note that you may unsubscribe anytime)
  
  
• To personalize product design and to provide you with services tailored for you, for example, recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of Greentech device
  
  
• To conduct investigations regarding our products and services
  
  
• If you participate in our lottery, contest or other promotions, we may use your personal data to manage such activities
  
  
• To provide maintenance services, monitor software licenses, to improve our products or analyze the efficiency of our operations

 

Other Information

We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:

• When you create a Greentech Connect Account, download our software, register in our e-commerce website, participate in online surveys or interact with us in other ways, we may collect your language preferences, postal code, area code number and time zone in which you use our products and services, and your profession.
  
  
• When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our products functions, on an anonymous basis. This may include information relating to your use of our official website, products, and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.
  
  
• When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
  
  
• When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred language settings, sending emails in a readable format, to determine whether the emails have been opened or not, etc.
  
  
• When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking and click rate data.
  
  
• When you first use and activate your Greentech Connect device, the device’s unique identification code and approximate geographical information may be collected.

 

You have control over your information!

We recognize that privacy concerns differ from person to person. Therefore, we provide examples of ways we make available for you to choose to restrict the collection, use, disclosure, or processing of your personal data and control your privacy settings, such as controlling the settings under the User Experience Improvement Program, Location Access functions, and your Greentech Account.
Access, Updating or Correcting Your Personal Data

• You have the right to request access and/or correction or any other personal data that we hold about you. When you update your personal data, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access or correction of your personal data, we shall process in accordance with the laws of your country. While we try our utmost in acceding to your requests, unreasonably repetitive or unrealistic requests or those that put others’ privacy at risk may be declined.
  
  
• We normally provide such services for free but reserve the right to charge a reasonable fee.
  
  
• If you believe any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: itsupport@Greentechenv.com.
  
  
• For details relating to the personal data in your Greentech Account, you may also access and change them at Email: itsupport@greentechenv.com.

 

Withdrawal of Consent

• You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or control by submitting a request. This may be done by accessing your Greentech Connect Account management center at Email: itsupport@Greentechenv.com . We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal data as per your request.
  
  
• Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that you will not be able to enjoy Greentech’s products and services.

 

Who do we share your information with?

Unless we tell you in this privacy policy, we will keep your personal information confidential. We may disclose your personal data on occasion to third parties in order to provide the products or services that you have requested. Some of these third parties may be located outside your home country.

Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that Greentech will only share your personal data in accordance with your consent. You should know that when Greentech shares your personal data with a third party under any circumstance described in this section, Greentech will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Greentech will contractually ensure compliance by any foreign Third-Party Service Providers with the privacy standards that apply in your home jurisdiction.

Disclosure to Greentech group companies and Third Party Service Providers

• In order to conduct business operations smoothly, the Greentech entity which collects your personal data may disclose your personal data from time to time to other Greentech group companies (in communications, social media, technology or cloud business), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third-Party Service Providers would be processing your personal data on Greentech’s behalf or for one or more of the purposes listed above.
  
  
• Personal data will only be shared by Greentech to provide or improve our products or services and will not be shared for use for marketing purposes.

 

Disclosure to Others

Greentech may disclose your personal data without further consent if required or permitted by law in the following cases:

• cases in which the disclosure is required or authorized based on the applicable laws and/or regulations.
  
  
• cases in which the disclosure is necessary to respond to an emergency that threatens the life, health, or safety of the individual or another individual.
  
  
• cases in which the disclosure is necessary for the prevention of crime or legal proceedings.
  
  
• cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way.
  
  
• cases in which the disclosure is necessary for any investigation or proceedings.
  
  
• cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorization signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or
  
  
• cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.

 

Information Not Requiring Consent

• We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, or we may tell our business partners the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
  
  
• For the avoidance of doubt, in the event that we are permitted by law to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.

Information Safety Safeguards

We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect. We have put in place the following security procedures and technical and organizational measures to safeguard your personal data:

• Your personal data is stored on secure servers that are protected in controlled facilities.
  
  
• All data saved in the back end is classified into different levels based on the importance and sensitivity of the data, e.g. whether the data contains personal data.
  
  
• In the data centers, clusters that contain sensitive data are grouped together in the network topology and will be placed in rooms with additional physical security protection.
  
  
• Data exchanged between Greentech devices and servers are encrypted using Secure Sockets Layer (“SSL”).
  
  
• There is an optional two-step verification process when users access their Greentech Account.
  
  
• There is regular review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  
  
• Access is restricted to Greentech employees and Third-Party Service Providers who need to know that the information in order to process it, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations.
  
  
• There are also access controls for all server clusters used for cloud-based data storage and process.
  
  
• Most data used for Greentech’s products and/or services is stored in a storage system. By using column family-based access control mechanism, Greentech employees are only allowed access to the data column families they are granted access to.
  
  
• Please also note that for the above, Greentech may use overseas facilities operated and controlled by Greentech to process or back up your personal data. Currently, Greentech has data centers in Beijing and Singapore. As a result, we may transfer to and store your personal data at our overseas facilities. However, this does not change any of our commitments to safeguard your personal data in accordance with this Privacy Policy.

 

Information safety is very important to us. We will take all practicable steps to safeguard your personal data. Through our protective measures above, especially encrypted storage and transmission, your data is as secure as it can be. Certain details of encrypted data cannot be accessed by anyone except by you.

When this Privacy Policy applies

Our Privacy Policy does not apply to products and services offered by a third party. Greentech products and services may include third party’s products or services. When you use such products or services, they may collect your information too. For this reason, we strongly suggest you to read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal data which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

Minors

We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal data from minors or offer to send any promotional materials to persons in that category. Greentech does not seek or intend to seek to receive any personal data from minors. Should a parent or guardian have reasons to believe that a minor has provided Greentech with personal data without their prior consent, please contact us to ensure that the personal data is removed and unsubscribe them from any of the applicable Greentech services.

Updates To the Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy, we will post the changes on all the Greentech websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the time that we post the same on the Greentech websites. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal data from you or when we wish to use or disclose your personal data for new purposes.

 

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info [at] greentechenv.com or by mail at

GreenTech Environmental

[Re: Privacy Compliance Officer] 

6118 Kingsport Hwy 

Johnson City Tennessee 37615